FAQ
GENERAL
I have lost my bill, how can I find it?
Option 1: By contacting the sales administration at adv.unic@electroluxprofessional.com.
Option 2: By contacting the sales administration via our contact form.
Where to find a distributor?
We are present internationally through a network of approved distributors. A dedicated sales team is also at your disposal. Contact us at directly for more information.
What is a traditional coffee machine?
The traditional espresso machine is the ideal equipment to adjust and control all settings. It remains simple to use and is the ally of baristas who can control the parameters for a customized brewing profile. It can be used with other complementary equipment such as an espresso grinder.
What is a super automatic coffee machine?
The automatic espresso machine automatically carries out all the steps involved in preparing an espresso: it grinds, cups, extracts the coffee and can also emulsify the milk. Once set up with the help of our experts, the automatic machine reproduces the barista quality but in an autonomous way. It is perfectly suited for use by less specialized staff, but also for self-service.
How can I choose my coffee machine?
This depends on the type of establishment and the daily volume of espresso. You also need to think about your milk system according to the proposed menu. You can use our Contact us to speak with a sales consultant who will be able to advise you on the most suitable equipment.
Where are the machines made ?
All our machines are designed and manufactured in France in our factory in Carros. We have the label Origine France Garantie for most of our lines. We handcraft our own parts with noble materials such as brass, stainless steel or copper and have been assembling them on site for over 100 years.
What happens to them once they are unusable ?
Our machines are designed to last over time, provided they are regularly maintained. They can also be fully refurbished for a second life of use. Once unusable, they can be recovered and recycled.
Are the machines recyclable?
Yes, because the materials used are recyclable (copper, stainless steel, brass, etc.). We also recycle all our waste within the factory or reuse it as much as possible, such as delivery pallets and cardboard packaging for example.
How to discover the machines?
We organize demonstrations and trainings in our different showrooms, for our customers, our technical partners. It is also possible to visit the factory on request.
MY MACHINE
How does the warranty work?
Following the installation of your machine, you have a 12-month factory warranty on parts, subject to confirmation of a defect issue and not deliberate damage. You can then take out a preventive maintenance contract. We strongly recommend that you activate your machine’s warranty on the website in the menu Register your machine.
What type of milk should I use?
The choice of the type of milk for the preparation of cappuccino, latte, … is open, whether it is of animal or vegetable origin. We recommend avoiding micro-filtered or homogenized milk, which does not guarantee a successful milk foam.
What type of coffee to use?
You are free to use the coffee beans of your choice. We advise you to contact your roaster to find out more about the best extraction for your type of coffee or taste. All our machines offer a very high setting potential, which allows you to get the best extraction with any coffee. Ask our team for advice on how to adjust the choice of your machine according to your coffee choices.
How do I get the user manual for my machine?
On our website, the user manual is available for each machine in the menu Downloads. It provides installation, use and maintenance advice, as well as warnings and a booking plan to ensure that your machine is used properly.
Where can I find the serial number of my machine?
The nameplate, which contains the machine’s serial number, is easily spotted and is usually located behind the used coffee bin for super automatic machines or on the front panel for traditional machines.
MAINTENANCE
How do I get spare parts?
You can contact your technical team or contact our spare parts department using the contact details provided at the time of installation. We also provide a preventive maintenance kit with a prevention plan, assistance and advice. If you do not have a dealer, a form to fill in is available by clicking on Contact.
Do I need to use an authorised repairer?
Yes, we train our repairers in the factory for several days so that they are familiar with all the machines. They are then autonomous in the maintenance, cleaning and servicing of our machines.
What to do in case of a breakdown?
Contact the technical team that installed your machine or in charge of your maintenance. A contact is provided to you and a label is attached to your machine at the time of installation for easy retrieval. You can also Contact us directly.
Which cleaning products should I use?
We have created and tested specific UNIC products for our machines. These are detergents in the form of milk tablets or liquids, which ensure the cleanliness of the pipes and prevent malfunctions. We recommend using them for the maximum life of your machine.
Do I need to install a water softener?
We always recommend the installation of a water treatment system to ensure the protection of your equipment from water hardness and other harmful components found in water. Monitoring the water treatment is the most important thing, it guarantees the proper functioning of the machine, as well as the taste and the quality of the coffee extracted. Contact us , our team will advise you on this point, depending on the quality of the water supplying the equipment.
How do I clean the steam outlets?
Before use, turn on the steam for 2 seconds to remove condensation. After use, wipe with a damp cloth and reactivate the steam for 2 seconds to avoid blocking the outlet holes. Clean all external outlets daily with a cleaner/disinfectant.
How do I clean my automatic machine?
The automatic cleaning cycles are presented during installation. It is imperative to use the dedicated UNIC products supplied with the accessory box to clean the coffee and milk circuits.
How do I clean my traditional machine?
For cleaning coffee units, run cycles with a UNIC detergent tablet. For milk systems, clean with suitable disinfectants. Our team will train you in maintenance upon receipt of the machine.
GET IN TOUCH
- Customer service
- France and Export: +33 (0)1 49 22 69 66
- US: +1-800-695-4500 (ext.2, then ext.2)
- Technical support
- France: +33 (0)1 46 71 02 07
- Rest of the World: +33 (0)1 49 22 69 66
- US: +1-800-695-4500 (ext.1, then ext.4)
- Other inquiries